Privacy Policy

1. Information We Collect

• Account & Contact Data: name, email, phone number, company name, profile information, and billing address.
• Usage Data: log files, device identifiers, IP address, browser type and version, operating system, pages viewed, timestamps, and referring URLs.
• Payment Data: handled exclusively by our PCI-DSS compliant payment processors (e.g., Stripe, Razorpay). We store limited metadata (last four digits of card, card brand, expiry date) but never full card numbers.
• Integrations: if you connect third-party services (e.g., Notion, Google, CRM platforms), we store the access tokens and metadata necessary to operate those features.
• User Content: inputs, files, prompts, messages, and outputs you submit to or generate through the Services.

2. How We Use Information

• Provide, secure, maintain, and improve the Services.
• Authenticate users, prevent fraud, enforce our terms, and comply with applicable law.
• Process transactions, subscriptions, invoices, and customer support requests.
• Personalize features, recommendations, and communications.
• Analyze usage patterns to develop new features and improve performance.

3. Sharing & Disclosure

• Vendors / Processors: we engage third-party providers for hosting, cloud storage, analytics, customer support, payment processing, and email delivery. These providers are contractually bound to process data only on our instructions.
• Legal: we may disclose information to comply with applicable law, lawful requests from public authorities, or to protect and defend our rights.
• Business Transfers: in the event of a merger, acquisition, financing, or sale of assets, personal data may be transferred as part of the transaction. Users will be notified before their data becomes subject to a different privacy policy.

4. International Data Transfers

We may process data in locations outside your country of residence. Where required by law, we implement appropriate safeguards such as standard contractual clauses to ensure your data remains protected.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this policy or as required by applicable law. You may request deletion of your data at any time, subject to legal or contractual obligations that require us to retain certain information.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data, and to object to or restrict certain processing activities. To exercise any of these rights, contact us at privacy@flow-forges.com. We will respond within 30 days.

7. Children's Privacy

The Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete it.

8. Security

We implement administrative, technical, and physical safeguards to protect your data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Contact

Flow‑Forges, Inc.
3rd Floor, 27/3 Tech Park, Raipur, Chhattisgarh 490023, India
Email: support@flow-forges.com
Phone: +91 9630798404